TERMS & CONDITIONS OF SALE

Effective Date: 11 July 2026

1. About Us

These Terms & Conditions govern the sale of products through [www.evcablesuk.com](https://www.evcablesuk.com) ("the Website").

The Website is owned and operated by:

EV CABLES UK GROUP LTD
Trading as EV Cables UK
Company Number: 17215718

Registered Office:
61a Bridge Street
Kington
Herefordshire
HR5 3DJ

Email: [sales@evcablesuk.com](mailto:sales@evcablesuk.com)

Telephone: 07359 019946

Throughout these Terms & Conditions, references to "we", "us" and "our" mean EV CABLES UK GROUP LTD trading as EV Cables UK. References to "you" and "your" mean the customer purchasing products from us.

2. Acceptance of These Terms

By placing an order through our Website, you confirm that:

• You are at least 18 years of age.
• You are legally capable of entering into a binding contract.
• The information you provide is accurate and complete.
• You agree to be bound by these Terms & Conditions.

If you do not agree to these Terms & Conditions, you should not place an order through our Website.

3. Our Products

We specialise in the supply of portable electric vehicle charging equipment and related accessories.

We make every reasonable effort to ensure that product descriptions, specifications, images and pricing are accurate. However, product images are provided for illustrative purposes only and may differ slightly from the actual product supplied.

Manufacturers may make minor improvements or modifications to products without prior notice, provided these changes do not materially affect the product's intended function or performance.

4. Vehicle Compatibility

It is your responsibility to ensure that the product you purchase is suitable for your vehicle and intended use.

Before placing an order, you should check, where applicable:

• Vehicle connector type (Type 1 or Type 2)
• Charging socket compatibility
• Charging current
• Charging voltage
• Cable length
• Domestic socket suitability
• Vehicle manufacturer's charging recommendations

If you are unsure whether a product is suitable, please contact us before placing your order. We are happy to assist with compatibility enquiries, but the final purchasing decision remains your responsibility.

5. Safe Use

Our products must be used in accordance with the supplied user manual, all safety instructions and any applicable electrical regulations.

You should always:

• Inspect the charging equipment before use.
• Stop using the product immediately if any damage is found.
• Use only suitable electrical outlets.
• Never modify or repair the product unless authorised by the manufacturer.
• Keep the product clean and stored appropriately when not in use.

Improper use of electrical charging equipment may result in injury, damage to property or damage to your vehicle.

We accept no liability for loss or damage arising from misuse, unauthorised modification, improper installation or failure to follow the manufacturer's instructions.

6. Product Compliance

Where applicable, our products are supplied with documentation demonstrating compliance with relevant legislation and recognised industry standards.

Copies of compliance documentation may be made available upon reasonable request where appropriate.

Nothing within these Terms & Conditions limits or excludes your statutory rights as a consumer.

7. Pricing

All prices displayed on our Website are shown in Pounds Sterling (£).

Prices include VAT where applicable. If we are not VAT registered at the time of your purchase, VAT will not be charged.

We reserve the right to amend prices at any time. However, any price changes will not affect orders that have already been accepted.

If an obvious pricing error has occurred, we reserve the right to cancel the order and provide a full refund.

8. Product Availability

All products are offered subject to availability.

If a product becomes unavailable after an order has been placed, we will contact you as soon as reasonably possible to offer:

• An alternative product;
• A revised delivery date; or
• A full refund.

9. Orders and Contract Formation

When you place an order through our Website, you are making an offer to purchase goods.

After your order has been placed, you will receive an email acknowledging receipt of your order. This acknowledgement does not constitute acceptance of your order.

A legally binding contract is formed only when payment has been authorised and your order has been dispatched.

We reserve the right to refuse or cancel any order where:

• Payment cannot be authorised.
• Products become unavailable.
• A pricing or product description error has occurred.
• Fraudulent or suspicious activity is suspected.
• We reasonably believe the order breaches these Terms & Conditions.

Where payment has already been taken, a full refund will be issued.

10. Payment

Payment must be received in full before goods are dispatched.

We accept the payment methods displayed during checkout.

All online payments are processed securely by our authorised payment providers. We do not store your full payment card details.

11. Delivery

Delivery options, charges and estimated delivery times are displayed during checkout.

Delivery dates are estimates only and are not guaranteed.

We shall not be liable for delays caused by courier services, weather conditions, customs processes, industrial action or other events beyond our reasonable control.

Risk in the goods passes to you once the goods have been delivered to the delivery address provided with your order.

Ownership of the goods remains with EV CABLES UK GROUP LTD until payment has been received in full.

12. Cancellations

If you are purchasing as a consumer, you have the right to cancel your order under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

You may cancel your order within 14 days of receiving the goods without giving any reason.

To exercise your right to cancel, you must notify us by email at [sales@evcablesuk.com](mailto:sales@evcablesuk.com) before the cancellation period expires.

Returned products must be sent back within 14 days of notifying us of your cancellation.

You are responsible for the cost of returning unwanted items unless otherwise agreed.

Refunds will be processed within 14 days of receiving the returned goods or receiving satisfactory evidence that they have been returned.

Your statutory cancellation rights do not apply to products that have been personalised or otherwise exempt under applicable consumer legislation.

13. Returns

Our Returns Policy forms part of these Terms & Conditions.

Please refer to our dedicated Returns Policy, available on our Website, for full details of our returns process, eligibility requirements and refund procedures.

Nothing within our Returns Policy affects your statutory rights.

14. Faulty, Damaged or Incorrect Goods

If you receive goods that are faulty, damaged in transit or incorrect, please notify us as soon as reasonably possible.

Where appropriate, we may ask you to provide photographs or other information to help us assess the issue.

If a product is confirmed to be faulty, damaged or incorrectly supplied, we will arrange an appropriate remedy in accordance with your statutory rights. This may include:

• Repair;
• Replacement; or
• A full or partial refund.

We may request that faulty goods are returned for inspection before a replacement or refund is issued.

15. Consumer Rights

Nothing in these Terms & Conditions excludes or limits your rights under the Consumer Rights Act 2015 or any other applicable consumer protection legislation.

If goods supplied by us are faulty, not as described or not fit for purpose, you may be entitled to a repair, replacement or refund in accordance with your statutory rights.

16. Warranty

Many of the products we sell are supplied with a manufacturer's warranty.

Where applicable, warranty details are included with the product or provided by the manufacturer.

A manufacturer's warranty is provided in addition to your statutory consumer rights and does not replace or reduce those rights.

Warranty claims may require the product to be inspected before a repair or replacement can be authorised.

The warranty does not cover damage resulting from:

• Accidental damage.
• Misuse or neglect.
• Unauthorised modification or repair.
• Improper installation or use.
• Normal wear and tear.
• Failure to follow the manufacturer's instructions.

17. Limitation of Liability

Nothing in these Terms & Conditions limits or excludes our liability for:

• Death or personal injury caused by our negligence.
• Fraud or fraudulent misrepresentation.
• Any liability which cannot lawfully be excluded under applicable law.

Subject to the above, we shall not be liable for:

• Indirect or consequential losses.
• Loss of profits.
• Loss of business.
• Loss of data.
• Loss of opportunity.

Our total liability arising from any order shall not exceed the purchase price of the products supplied, except where prohibited by law.

18. Product Use

Our products are intended to be used only for their designed purpose.

Customers are responsible for ensuring that:

• The correct charging equipment is selected.
• The product is used in accordance with the user manual.
• Suitable electrical supplies are available.
• Products are inspected before each use.

We do not provide electrical installation services or vehicle-specific charging advice beyond general product guidance.

If you are uncertain whether a product is suitable for your circumstances, please contact us before placing an order.

19. Intellectual Property

All content on this Website, including text, graphics, logos, photographs, product descriptions and design, is the property of EV CABLES UK GROUP LTD or its licensors unless otherwise stated.

Content may not be copied, reproduced, distributed or used without our prior written permission, except for personal, non-commercial use.

20. Website Availability

We make reasonable efforts to ensure that our Website remains available and up to date.

However, we do not guarantee uninterrupted access and accept no liability for temporary interruptions caused by maintenance, technical issues or circumstances beyond our control.

21. Third-Party Links

Our Website may contain links to third-party websites.

These links are provided for convenience only.

We are not responsible for the content, security or privacy practices of third-party websites and accessing them is at your own risk.

22. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By placing an order through our Website, you acknowledge that we may process your personal data as described in our Privacy Policy and in accordance with applicable UK data protection legislation.

23. Changes to These Terms & Conditions

We reserve the right to update or amend these Terms & Conditions from time to time to reflect changes in our business, legal requirements or the products and services we offer.

The latest version will always be published on our Website. Any changes will apply to orders placed after the revised Terms & Conditions have been published.

24. Force Majeure

We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from events beyond our reasonable control, including but not limited to:

• Natural disasters.
• Fire or flood.
• Severe weather.
• Industrial disputes.
• War or civil unrest.
• Government action.
• Epidemics or pandemics.
• Failure of telecommunications or utility services.
• Delays affecting manufacturers, suppliers or delivery companies.

Where such circumstances continue for an extended period, we reserve the right to cancel affected orders and provide a full refund where appropriate.

25. Severability

If any provision of these Terms & Conditions is found by a court or other competent authority to be unlawful, invalid or unenforceable, the remaining provisions shall continue in full force and effect.

26. Waiver

Any failure or delay by us in exercising any right or remedy under these Terms & Conditions shall not constitute a waiver of that right or remedy.

27. Entire Agreement

These Terms & Conditions, together with our Privacy Policy, Returns Policy, Shipping Policy and any documents expressly referred to within them, constitute the entire agreement between you and EV CABLES UK GROUP LTD relating to your purchase of products from our Website.

28. Governing Law

These Terms & Conditions and any disputes arising from them shall be governed by and interpreted in accordance with the laws of England and Wales.

If you are a consumer residing in Scotland or Northern Ireland, you may also have the right to bring proceedings in the courts of your home jurisdiction.

29. Contact Us

If you have any questions regarding these Terms & Conditions or your order, please contact us using the details below.

EV CABLES UK GROUP LTD
Trading as EV Cables UK

Registered Office:
61a Bridge Street
Kington
Herefordshire
HR5 3DJ

Company Number: 17215718

Email: [sales@evcablesuk.com](mailto:sales@evcablesuk.com)

Telephone: 07359 019946

Website: [www.evcablesuk.com](https://www.evcablesuk.com)

These Terms & Conditions were last updated on 11 July 2026.